Force Control Room

Each month on average, our state-of-the-art, purpose-built Force Control Room receives 23, 500 emergency 999 and non-emergency 101 calls.

Of those, 93 per cent of 999 calls are answered within 10 seconds, and 76 per cent of 101 calls within 30 seconds – which are among the best responses of any force in the country.

The Contact Officer and Dispatcher roles are one of the most important positions within Humberside Police. You will be at the heart of our Force Control Room, acting as the first point of contact for all our 999 emergency and 101 non-emergency calls, making it hugely challenging but very rewarding at the same time.

From missing persons to road traffic collisions, burglaries to serious assaults and everything in between, as a Call Handler you will be involved in handling them all, and being the first point of contact for members of the public who are often at their most vulnerable and distressed at their point of calling. You’ll be joining a fast-paced dynamic environment where no two days are the same.

The role is ideal for someone who has a calm head under pressure, has a real eye for detail and for someone who is accurate when it comes to capturing and processing information. We often must make split second decisions based solely on what we have been told by someone on the other end of the phone who may be injured, distressed, or involved in an ongoing crime where time is very much of the essence.

You will reassure callers whilst simultaneously gathering as much information as possible to help our response offices deal with emergency incidents to ensure we protect and serve our communities to make them safer and stronger.

There is no doubt that this will be an unpredictable and challenging role, but it will offer genuine satisfaction knowing that you have helped play a part in keeping people safe.

You will be provided with all the training, support, and encouragement you need to become the best Contact Handler you can be. Training on criminal law and effective communication will be provided during your initial classroom training and then you will receive personalised tutoring where you will be putting all your training into practice with one of our experiences staff members on hand for advice or assistance.

There is also the opportunity to progress to become a Dispatcher, which focuses on prioritising incidents and deploying frontline officers to where they need to be.

Other departments include the Automatic Numberplate Recognition operators (ANPR), Police National Computer (PNC) team and the Domestic Abuse Coordination Team (DACT), alongside our mental health experts. 

If you’re up for the challenge and want to join the number one Force Control in the country, then this is the job for you.

Hear from our people to find out more about the role and what to expect.