Don't fall foul of ticket fraud

Ticket scams lead to loss of £3.35 million in 2014

12 Jun 2015

The arrival of summer brings with it a jam-packed few months of festivals, sporting events, concerts and holidays.

However, Get Safe Online and Humberside Police are urging consumers to beware of falling foul of #ticketfraud.

New figures from the National Fraud Intelligence Bureau (NFIB) reveal that 33 per cent of crime reports linked to ticket fraud in 2014 happened in May, June and July.

This is largely because of the number of high profile festivals and concerns taking place, giving ticket fraudsters more opportunities to strike.

If you’re buying tickets over the internet, Get Safe Online has the following tips:

  • Buy tickets only from the venue box office, promoter, official agent or reputable ticket exchange sites
  • Remember that paying by credit card offers greater protection than with other methods in terms of fraud, guarantees and non-delivery
  • Double check all details of your ticket purchase before confirming payment
  • Do not reply to unsolicited emails from sellers you don’t recognise
  • Before entering payment card details on a website, ensure that the link is secure, in three ways:  
  1. There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure that the padlock is not on the page itself ... this will        probably indicate a fraudulent site.
  2. The web address should begin with ‘https://’. The ‘s’ stands for ‘secure’.
  3. If using the latest version of your browser, the address bar or the name of the site owner will turn green. 
  •  Ensure any third-party payment services are secure before you make your payment
  • Safeguard and remember the password you have chosen for the extra verification services used on some websites, such as Verified by Visa
  • In the event that you choose to buy tickets from an individual (for example on eBay), never transfer the money directly into their bank account but use a secure payment site such as PayPal, where money is transferred between two electronic accounts
  • Check sellers’ privacy policy and returns policy
  • Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy
  • Keep receipts
  • Check credit card and bank statements carefully after ticket purchase to ensure that the correct amount has been debited, and also that no fraud has taken place as a result of the transaction
  • Ensure you have effective and updated internet security software and firewall running before you go online
  • Watch out for e-ticketing fraud, whereby offenders can sell multiple tickets online that appear legitimate yet when you attend the event, the ticket is invalid as someone has already been admitted

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