FOI.23.004403.E - Cost of Translation and Interpreting Services

Request

1. Please confirm your overall spending on Translation and Interpreting Services, for each of the financial years:
   a. 2020-2021:
   b. 2022-2023:
2. Please provide a breakdown of languages for the last 12 months
3. What languages were your suppliers not able to supply in 2022?
4. Which external supplier(s) do you currently use to deliver your interpreting and translation services?
5. Are you able to provide approximate fee / interpreting session for:
   a. In-person/face to face interpreting
   b. Telephone interpreting
   c. Video interpreting
6. If you outsource the provision of interpreting services to an external provider,
   could you please confirm:
   a. Whether the provider was contracted via a national framework? If so, which  one?
   b. When does the current contract expire? c) Is there is an exclusivity clause, which would prevent you from piloting new cost saving interpreting services during the duration of your contract with your existing provider?
7. From which budget within your organisation are interpreting services funded?
8. Where do you advertise your tenders? If you do not do a full tender / which frameworks would you use?
9. What is the start and end date for either the framework or direct contracts you have with interpreting and translation supplier(s)?
10. Please provide the name and email of the contract manager for the service If we would like to engage in conversation with a member of staff in your organisation to discuss the innovation we propose to develop, who would be the most suitable person to approach?

 

Response

The Freedom of Information Act requires that this request is dealt with in a manner that is motive and applicant blind. A disclosure under this legislation is considered a disclosure to the world and is considered to be on the basis that it is in the public interest.

This response is unique to Humberside Police and you are advised not to compare this like for like with any other force’s response you receive.

Humberside Police can confirm we hold the information you have requested.

1. Please confirm your overall spending on Translation and Interpreting Services, for each of the financial years:
Humberside Police overall spending on Translation and Interpreting Services are:

a. 2020-2021: £351,167.87
b. 2022-2023: £282,270.33

2. Please provide a breakdown of languages for the last 12 months

 

Acholi	Dari (Iranian)	Latvian	Rundi
Albanian	Dutch	Lingala	Russian
Amharic	Edo	Lithuanian	Sinhala
Arabic (Classical/North African)	Farsi	Malay	Slovak
Arabic (Egyptian)	Filipino	Malayalam	Somali
Arabic (Iraqi)	French	Mandarin	Sorani
Arabic (Modern Standard)	German	Moroccan Arabic	Spanish
Armenian	Greek	Pashto (Afghanistan)	Sudanese Arabic
Bahdini	Gujarati	Pashto (Pakistan)	Sudanese Arabic
Bengali	Hindi	Persian	Swahili
British Sign	Hungarian	Polish	Sylheti
Bulgarian	Indonesian	Portuguese	Sylheti
Cantonese	Italian	Portuguese (Brazilian)	Tagalog
Chinese Cantonese	Japanese	Portuguese Brazilian	Tamil
Chinese Mandarin	Kinyarwanda	Punjabi	Tetum
Croatian	Kinyarwanda	Punjabi, Eastern (India)	Thai
Czech	Kurdish (Bahdini)	Punjabi, Eastern (India)	Tigre
Dari	Kurdish (Kurmanji)	Punjabi, Western (Pakistan)	Tigrinya
Dari (Afghan)	Kurdish (Kurmanji)	Roma	Turkish
	Kurdish (Sorani)	Romanian

 

3. What languages were your suppliers not able to supply in 2022?
Humberside Police can confirm there are no languages that the suppliers have been unable to supply.

4. Which external supplier(s) do you currently use to deliver your interpreting
and translation services?
Humberside Police can confirm Language Line TI Ltd are used to deliver the interpreting and translation services.

5. Are you able to provide approximate fee / interpreting session for:

a. In-person/face to face interpreting
The fee is £32 an hour (in hours) £42 per hour (out of hours) – Minimum 1 hour.

b. Telephone interpreting
The fee is £0.63 per minute.

c. Video interpreting
The fee is £2.50 per minute (on demand) or Pre booked video, same as face to face.

6. If you outsource the provision of interpreting services to an external provider,
could you please confirm:
a) Whether the provider was contracted via a national framework? If so, which
one?
Humberside Police can confirm that the provider was contracted via the national framework ESPO.

b) When does the current contract expire?
The current contract is due to expire on 30/11/2023.

c) Is there is an exclusivity clause, which would prevent you from piloting new cost
saving interpreting services during the duration of your contract with your existing
provider?
Humberside Police cannot provide an answer to this question. There is currently a contract change and the new contracts have not yet been signed.

7. From which budget within your organisation are interpreting services funded?
Interpreting services are funded via our centralised budgets.

8. Where do you advertise your tenders? If you do not do a full tender / which
frameworks would you use?
This is unknown to Humberside Police. Procurement is done via the regional procurement team based in West Yorkshire.

9. What is the start and end date for either the framework or direct contracts you
have with interpreting and translation supplier(s)?
The end date for this contract is 30/11/2023. Commencement of next contract is 01/12/2023 until 30/12/2026.

10. Please provide the name and email of the contract manager for the service
Business Manager
[email protected]

11. If we would like to engage in conversation with a member of staff in your
organisation to discuss the innovation we propose to develop, who would be the
most suitable person to approach?
The first point of contact would be the Business Manager, contact information as above.

If you require any further information, please do not hesitate to contact us at [email protected] or 01482 578662.

Yours sincerely

Information Governance Unit Humberside Police

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