It is never our intention to keep victims waiting however every call that comes in to us is graded based on threat, harm and risk to those involved in order to ensure that anyone in immediate danger gets a prompt response. This can result in a slight delay in responding to other incidents that may have happened hours before they are reported particularly when we are busy.

Whenever possible, we will give out a crime ref or log number at the earliest opportunity and automatically sign up a victim for Track my Crime when a crime is reported to us making it easier than ever for updates around ongoing investigations to be sent directly to a victim via the most convenient method for them.