How to contact us if you are deaf or hard of hearing

Contacting the police can be very difficult for people who are deaf, hard-of-hearing or speech impaired.

We have therefore provided information about the various methods which are available for getting in touch with us.

In an emergency

EmergencySMS

Using emergencySMS information and link

The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police (or ambulance, fire rescue, or coastguard as required).

Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.

Please note that you MUST register your mobile phone before using the emergencySMS service,

How to register with emergencySMS

Have you registered your mobile?  If not, you must do so before you can use it as outlined below:

  1. Text the word 'register' to 999. Remember that you'll need to register again if you change your phone number. 
  2. Read the message.  You should receive an automatic text reply. Please read it all. 
  3. Reply to the message.  You can do this by replying with the word 'yes' after reading the message
  4. You should receive a 'success' text telling you that your mobile is now registered - or if there's been a problem.
  5. Check that the registration process has been successful by texting 'register' to 999 and you'll get a message telling you if it's registered or not. Don't text anything else - there's no need to make a test call.  You're now set up.

If you are having problems or cannot register, check with your mobile provider to make sure they support the emergencySMS service.

Textphone

Contact the emergency services using a Relay Assistant on a Texphone through Relay UK (Text Relay).  You can find out more about contacting emergency services using Relay UK.

Please note that Text Relay replaces NGT (Next Generation Text) and the old Text Relay service. 

  1. Call 18000.
  2. You’ll see ‘Emergency, which service? GA’ on your screen.
  3. You’ll connect to 999 and a Relay Assistant.
  4. Tell them which service you need then follow their responses on the textphone screen.
  5. The 999 operator will then connect you to the right emergency service. 

Relay UK App

Relay UK logoRelay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology. 

You don't need any special kit – just download the app onto your smartphone, tablet, or computer. 

How to use the Relay UK App

  1. On the Relay UK app, simply tap the 999 button and then confirm to make an emergency call - or if you're using NGT Lite, call 18000 on your phone's dialler.
  2. Click 'Join' in the app window.
  3. You’ll connect to 999 and a Relay Assistant.
  4. Tell them which service you need then follow their responses in the app’s conversation window.
  5. The 999 operator will then connect you to the right emergency service.

If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.

When it is not an emergency

Calling us on our non emergency 101 number

You can also speak to us via our 101 number by following the below steps: 

  1. Check your NGT App is connected
  2. Dial 18001 101 on your phone
  3. Go to the NGT App and click ‘join’
  4. Wait until you are connected to an NGT Relay Assistant
  5. When you see the message ‘it’s the 1010 Operator’, state you’d like Humberside Police
  6. They will then connect you to Humberside Police and you will be introduced to a telephone operator who will help you

Please remember, if the call is an emergency, dial 18000 instead.