Visual Impairment Protocol

The Visual Impairment Protocol (VIP) applies to anyone with a visual impairment, whether with full blindness, with a guide dog, or with any sight-impaired condition.

Call hander wearing a headsetIt can also be used by anyone who cares for, or supports, someone who is visually impaired.

It is very important that police officers and other police employees who come to the door for whatever reason are able to identify themselves. Usually, when officers go to someone's property, they have an identification card to identify themselves and prove who they are.

However, it isn't as easy for visually impaired people who may not be able to see a photograph or name on an identification card clearly.

The VIP will be in place across our force area and works by setting up a password system at the address of a visually-impaired member of the community. When an individual calls either 101 or 999 and informs the call handler that they have a sight impairment, a password of their choice will be agreed.

Officer speaking on his radio

When an officer then visits that address, they will be expected to state the password to the person answering the door. If they cannot give the password, then they should not be allowed into the address.

Further information on how VIP works can be found within in our VIP aide memoire. (Please note that this is saved in PDF format.)  You can also listen to an audio description of the aide memoire via the audio links shown below.  Please note that the audio aide memore has been split into two options.

Option one: 

When you have a need to contact the police through 999 or 101

Option two: 

Police unexpectedly come to your home

We have also included a more detailed introduction to the VIP within some FAQs. (Please note that this is saved in PDF format.)