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Delivery of the Policing Pledge

Her Majesty’s Inspectorate of Constabulary (HMIC) has scrutinised all 43 forces’ of England and Wales and how they are delivering the Policing Pledge and will be publishing the results of their inspection on Friday 09 October 2009.

Humberside Police is one of only eight forces to achieve a Good rating.

Inspections took place between April and August 2009 nationwide. Inspectors interviewed frontline staff, acted as ‘mystery shoppers’ and spoke to members of the public who had recently used their local police service.

The Pledge explains what the public can expect from the police in a 10-point framework.

In December 2008, all 43 Chief Constables signed up to the Pledge to ensure that their officers and police staff delivered on all elements as part of their on going focus on neighbourhood policing.

The inspection of Humberside Police showed:

1. Staff are sensitive to the needs of the public.

2. The force information about Neighbourhood Policing Teams is good.

3. Neighbourhood Policing Teams are visible in the communities they serve.

4. During the inspection the vast majority of callers were put through to the person they asked for (if on duty) or an email was sent to the Neighbourhood Policing Team who then contacted callers within 24 hours.

5. During the inspection all 999 calls were responded to safely within time limits. Performance levels in this area put Humberside among the top three forces in England and Wales.

6. Staff are trained to recognise and respond to ‘vulnerable’ or ‘upset’ callers’ needs.

7. A wide range of opportunities are available for the public to meet police officers.

8. Regular updates on local crime and policing issues are provided to the public.

9. Victims are informed of the progress of their case on a regular basis and most of the sample group interviewed by HMIC were positive about their experience.

10. During the inspection reports of dissatisfaction were responded to within 24 hours most of the time and the concerns were dealt with as soon as possible.

Humberside Police's Chief Constable Tim Hollis said: "I am delighted at the success that Humberside Police has achieved in delivering the Pledge to communities in our area. It’s the result of a good deal of effort and hard work by police officers, PCSOs, Specials and police staff. “Being identified as one of the top eight forces in the country, and the best performing in the Region, is very satisfying and I hope that people will be reassured that Humberside Police are now delivering a high quality service.

“I am not complacent and we know that there is more to be done but, for now, I’d like to celebrate the success that has been achieved and say how proud I am of Humberside Police force and the service they deliver to our local communities.”