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- Making it easy to contact us
- Providing a professional and high quality service
- Dealing with your initial enquiry
- Keeping you informed
- Ensuring your voice counts
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Making it easy to contact us
We are committed to ensuring that our services are accessible to the public and responsive to individual, community and business needs.
We will:
- Provide equality of access to services and information
- Provide a range of ways to access our services that address the needs of users
- Consult with those who use our services and the local community about what is important to them and publish specific local commitments
- Provide a range of information that focuses on areas of service that you have told us are important to you, ensuring the information is easy to understand
- Widely publicise the details of how you can access police services in your local area
This will include:
- the location and opening times of police stations and other contact points
- Other ways that you can contact us or obtain advice and information, such as web sites, surgeries or public meetings
- The name of the officer who is responsible for policing in your area
- When you should call 999 for emergencies
- The arrangements for contacting the police for non-emergencies
- The arrangements for how to report a crime or incident
Associated information
- Information about our four divisional policing areas
- Details of opening times for our police stations
- Details of how to contact us
Could your query be dealt with by the Police Frequently Asked Questions database? This database (www.askthe.police.uk) deals with all sorts of queries from questions about crime prevention to road traffic issues and anti-social behaviour
Language line services offer translations for any interaction you have with public services, for a fee. Please click on the following link to access the website www.languageline.co.uk