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Keeping you informed

We will:

• Provide you with the details necessary for you to be able to talk to someone about your enquiry. In most cases this will be a reference number and the name and contact details of the person dealing with your enquiry
• Update you at a mutually convenient time and in an agreed way
• Take into account any concerns you may have about confidentiality
• If we have not already been in touch with you, contact you monthly (consistent with the requirement of the Victims’ Code of practice) to let you know whether we are still actively investigating your case and when we will review that decision. If we are not investigating we will explain the reasons for that decision

Associated information

• A full copy of our Quality of Service Commitment is available here
• Humberside Police performance 
• Information about our four divisional policing areas 
• Details of opening times for our police stations 

Could your query be dealt with by the Police Frequently Asked Questions database? This database (www.askthe.police.uk) deals with all sorts of queries from questions about crime prevention to road traffic issues and anti-social behaviour. 

Your right to be kept informed under the Code of Practice for Victims of Crime 

Full text of The Code of Practice for Victims of Crime, including information on vulnerable or intimidated victims 

Language line services offer translations for any interaction you have with public services, for a fee. Please click on the following link to access the website www.languageline.co.uk