Humberside Police - protecting communities, targeting criminals

Dealing with your initial enquiry

We will always give priority to emergencies, however we recognise that you may wish to contact us for many different reasons.

Whenever you contact us we will:

  • Ensure that we properly understand what you are telling us
  • Explain how we are going to deal with your enquiry
  • Wherever possible provide you with a reference number
  • Where your enquiry requires specialist knowledge or expertise, transfer you to the appropriate named person or department for  your enquiry.
  • Where the appropriate person is not on duty and we cannot connect you, tell you of the delay and give you the opportunity to leave a message.  You will be made aware of the likely length of time it will be before someone will respond to your message.
  • If your enquiry is not an emergency but does require a police officer or other member of staff to visit you, arrange a suitable time  with you. If something changes and we cannot keep to the arrangement we have made we will inform you at the earliest opportunity.
  • If your enquiry is about something that the police cannot deal with, tell you if there is another organisation that can help you and if  so, how to get in touch with them

Associated information

Could your query be dealt with by the Police Frequently Asked Questions database? This database (www.askthe.police.uk) deals with all sorts of queries from questions about crime prevention to road traffic issues and anti-social behaviour. 

Your right to be kept informed under the Code of Practice for Victims of Crime 

Full text of The Code of Practice for Victims of Crime, including information on vulnerable or intimidated victims 

Language line services offer translations for any interaction you have with public services, for a fee. Please click on the following link to access the website www.languageline.co.uk