Quality of Service Commitment

We deal with a wide range of enquiries from you, the public. Some are straightforward and can be resolved immediately over the telephone, at a police station or through other contact points. Others need further investigation or the benefit of specialist knowledge or expertise before they can be resolved.

At Humberside Police, we take pride in providing a high quality of service to you regardless of why or how you have made contact with us. We cannot guarantee that we will always be able to solve every crime or incident that you report to us. However we are committed to providing a service that responds professionally and appropriately to your particular needs. We want you to feel satisfied that we have provided the highest quality of service and that we value you as our customers and take all your concerns seriously. 

So what level of service can you expect when you have contact with Humberside Police?

We will provide excellent customer service by: 

Humberside Police Pledge to the Community

This national initiative is in direct response to the Casey Review  entitled "Engaging Communities in Fighting Crime" which heard from over 10,000 members of the public about what they want from the police and the criminal justice system. 

For the first time the Policing Pledge gives the public a clear minimum standard of service.